Airtel Kenya has announced a temporary 12-hour disruption of its Airtel Money services from Saturday night to Sunday morning to facilitate the final phase of a system upgrade.
The telecommunication company said the disruption will start at 11:00 pm on Saturday, May 3, 2025, and end at 11:00 am on Sunday, May 4, 2025.
“At Airtel Money, we are committed to continuous innovation and improvement to better serve your evolving needs. Following our notice on 6th April 2025, we will be conducting the second and last phase of our Airtel Money system upgrade designed to enhance customer experience and improve our capabilities that will deliver more innovative products and solutions,” Airtel announced.
Adding;
“This last phase is scheduled for May 3, 2025, from 11 pm to May 4, 2025, 11 am.”
The company announced that all Airtel Money services will be unavailable during the 12-hour upgrade window. This includes sending and receiving money, bank transfers, bill payments, and agent withdrawals.
Airtel said the upgrade is part of its efforts to improve user experience and introduce more innovative products. The company is enhancing its systems to offer faster, more secure, and reliable services in the future.
The telco had earlier informed customers about the planned upgrade through a notice issued on April 6, 2025.
Airtel apologised for the inconvenience caused by the downtime and assured customers that the move is aimed at improving their overall experience on the platform.
“During this time, all Airtel Money services will be unavailable. We understand that the downtime may cause temporary inconvenience, and we sincerely apologise for the disruption,” the statement read in part.
To thank customers for their patience, Airtel has announced a reward once services resume. Anyone who performs a Bank to Airtel Money transaction, Paybill payment, or Agent Withdrawal by midnight on May 4 will get a full refund of the transaction fee in the form of airtime.
“As a token of our appreciation, on resumption of normal service operations, all Bank to Airtel Money transactions, Paybill payments and Agent Withdrawals will immediately qualify you for 100% Cashback (Rudishiwa) of the transaction fee as airtime until 4th May 2025 midnight. Thank you for being a part of our journey as we continue to innovate and grow together,” Airtel Kenya added.
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